Customer Returns - Prodigy Store EU

Customer Returns

Customer returns (Domestic)

According to the Finnish consumer rights legislation ”Suomen kuluttajansuojalaki”, for the customer who has delivery address in Finland has a right to change or return a product in 14 days the shipment was received. This right is valid only for products in their original packages and products that are unused and in condition to be put on sale again. All items must be returned in original condition, including possible manufacturer packaging, tags, and any accessories. Please ensure returns are packaged carefully. Always inform us in advance that your will return products by sending us email to store@prodigydisc.eu

 

Customer Returns (International)

For International returns you are responsible for the cost of returning any items. All items must be returned in original condition, including possible manufacturer packaging, tags, and any accessories. Please ensure returns are packaged carefully. Make sure you use a logistics service provider that insures the shipment for it's value and gives you a proof of shipping. Always inform us in advance that your will return products by sending us email to store@prodigydisc.eu

Include the following information on the return shipment:

  • order number
  • your name
  • your full address
  • your email address and telephone number
  • copy of order acknowledgement or receipt

Send your package to:

Prodigy Disc Europe
Helsinginkatu 21 C
20100 TURKU
FINLAND

store@prodigydisc.eu
+358 40 6265000

 

Refunds

Once we have received your shipment and checked the returned items are in mint condition we'll proceed with refunding you the payment. We'll refund the amount you paid for your item(s) back with the same payment method your used placing the order.

 

 

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